Frequently Asked Questions
Everything you need to know about shopping with EBY.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Simply measure your bust, waist, and hips, then compare them to our chart to find your perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund may incur a small processing fee.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Are your materials sustainably sourced?
Yes, EBY is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes in our collections to minimize our environmental footprint.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.